PURCHASING FROM GINIA
Do I need to set up an account to place an order?You can shop at GINIA without creating an account. However, register with us and you'll be able to enjoy the following benefits:
- Be the first to know about upcoming sales, special events and competitions
- Review past purchases
- Request a return or exchange directly from your account
- Add items and products you love to your Wish List
- Preview our new collections
Save your details so you can shop even quicker next time
I’ve forgotten my password, what should I do?
To reset your password, follow the forgotten password instructions on the SIGN IN page.
Do you deliver where I live?
We deliver to all locations in Australia as well as numerous International locations across Asia, Europe and the Americas. For international orders, please follow this link http://auspost.com.au/parcels-mail/international-zones.html to confirm we can deliver to you. Please don’t hesitate to contact us regarding any delivery queries by emailing firstname.lastname@example.org or alternatively by phone +61 (02) 9319 1895.
Which countries does GINIA deliver to?
Please follow this link http://auspost.com.au/parcels-mail/international-zones.html to confirm we can deliver to you. Please don’t hesitate to contact us regarding any delivery queries by emailing email@example.com or alternatively by phone +61 (02) 9319 1895.
Will I be charged GST/VAT?
All orders will incur Australian GST. For international orders, GST/VAT will be refunded within 5 business days of placing your order. Please contact customer support for all GST/VAT queries
How much does delivery cost?
Delivery within Australia is a flat rate of $11.00. International deliveries will incur a flat rate of $38.00. Learn more about Deliveries.
When can I expect my items to arrive?
We endeavour to dispatch all orders within 24 business hours and Australian and New Zealand customers will typically receive delivery of their orders within 5 business days. For international deliveries please allow 5 – 14 business days to receive your order.
There is a problem with my delivery – what do I do?
Should your order not have arrived in the expected time frame, be incorrect, arrived damaged, or for any other concerns relating to your order, please contact us by emailing firstname.lastname@example.org or alternatively by phone +61 (02) 9319 1895.
Can I choose a delivery address that’s different to where I live?
We are able to deliver to an alternative address as long as both are in the same country. You will be able to specify the preferred delivery address during checkout.
RETURNS, REFUNDS & EXHANGES
How do I return an item?
You can return an item within 14 days of purchase. Please refer to our Delivery and Returns page for more information and instructions.
How do I exchange an item?
As we dispatch and deliver so quickly, it is quicker and easier to place a second order for the right style, colour or size and then, just treat your original order as a standard return and you will be refunded as normal. Please refer to our Delivery and Returns page for more information and instructions.
Can I change or amend an order once it has been placed?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any amendments or cancel and order, please call customer care on +61 (02) 9319 1895.
SIZES & FIT
Where can I find information about sizing?
Please refer to our Size Guides page for in depth information on product sizing and fit.
How should I wash and dry my GINIA garments?
Not all our intimate apparel are machine washable due to delicate fabric, laces and embellishments. GINIA uses the finest silk fabrics and finishes in the making of its garments. Always read the care instructions on the tag inside your garment carefully.
To maintain the condition of your purchase and keep it looking its best, we recommend the following care instructions;
- Hand washing – We recommend washing by hand using cold water for all silk garments, unless stated in the care instructions otherwise
- Drying your garment – We recommend drying your garment in the shade, either hang drying or lay flat on a towel. Don’t place any GINIA silk garments in dryers as exposure to heat may damage them